I have not received any return documents by e-mail!

Oops, that's annoying - we apologize!

Have you registered the return in the returns portal? If so, please make sure to check your spam folder as well, since some email providers strictly filter our emails, especially those with attachments.

If you have not received your return documents even in the spam folder, please contact us with your order number, preferably via our contact form.

 

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