Unfortunately I did not get a new password send!

Is it possible that you have placed your previous orders as a guest and you have only registered for our newsletter with your e-mail address?

In this case no customer account would be created and of course no password can be sent.

If you have registered with a wrong e-mail address, please change your e-mail address in your customer account first by registering again with the wrong address.

If you have any further questions, please contact our customer service.

 

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