I do not have a printer - how do I get a return label?

This is no problem at all!

If you do not have the possibility to print the return documents, use the following option:

Use the QR code!
In addition to the actual return label, you will also find a so-called QR code on the return documents. This is located on the left side, which has the heading "Shipment information for your documents".

Germany:

Show this QR code on your smartphone at a DHL branch, a parcel store, at your parcel delivery service or at a DHL Packstation. DHL will print out the label for you. Please carefully remove old shipping labels and barcodes beforehand.

Austria:

Simply show the QR code on your smartphone at the Post AT branch counter or print the label at the franking machine in the self-service zone.

 

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request