There is no return label in my package!

For sustainability reasons, we send all information about your order exclusively by e-mail. This includes not only the order confirmation or the invoice, but also the return documents.

If you would like to return an item, please use our returns portal. 
All you need is your order number and your e-mail address.

As soon as you have registered your return there, you will receive the return documents including return label for the free return from us by e-mail. Please also check your spam folder, as some email providers filter strictly.

More related articles:

Where can I find my order number?
I do not have a printer. How do I get a return label?



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