I am missing an item from my order, what should I do?

We are sorry that you received an incomplete order!

First of all, we advise you to check whether your order was sent in one package or in several packages. It may be that part of your order is still in transit.

If the order was sent in separate parcels, you can see this in the shipment confirmation e-mail. If you have an Amorelie account, you can also see this information in your account.

Have you received all packages and is your order still not complete?

In that case, we kindly ask you to contact us with the following information:

  • Is the parcel damaged? If yes, please send us pictures of the damaged parcel.
  • Order number
  • Name, item number and number of missing items.

We will help you as soon as possible and organise a solution.

Related to this topic:

My delivery did not include an adapter for charging.

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